Hundreds of articles to
address FAQs and details
of all functionality.
Log into your account and click the blue icon near the bottom right of the screen to start a conversation with support.
Our tutorial videos show you step-by-step how to get the most out of your Envoke account.
If you can’t access your account
send an email to helpdesk@envoke.com.
Customized onboarding is included with every new account at no extra cost to ensure continuity of service when switching from another provider to ours.
We help you create new email templates, forms, import your contact list and assist with list segmentation. If you’re switching from another service we aid with the migration of settings.
Once the account is configured we teach you how to use Envoke via a one-on-one screen share training session. This call is customized to your needs and priorities; the focus is on day-to-day workflows and your priorities to ensure you can get started using your new account immediately after training.
Whether it’s a support call, product walkthrough, demo, feedback interview or feature request we’re here and listening.
At some point you will need technical support and certainly you’ll have lots of questions when you’re starting a new account. You will have feature requests. You may run into some sort of emergency when someone on your team accidentally messed up something. Something happens with your browser or email client or your IT folks have concerns about something. Your developers want to speak to other developers. Your management team wants to talk about future proofing and long term development plans. New users need training or someone needs a refresher on common workflows.
Every customer is invited to a “feedback interview” a few weeks after signing up. The call is with Envoke management. We want to learn about your motivations, challenges and requirements. This helps us with top level decision making to steer the product in the right direction.
“The objective is not to “buy” or “sell” software. The objective is for the buyer and
seller to collaborate and learn from each other. Discovering a good fit or a bad fit
are equally valuable outcomes for both parties.
Put another way, a software vendor must avoid banging a square peg into a round
hole, just as you want to avoid being the metaphorical round hole receiving a
square peg treatment.”
Martin Millican
CEO, Envoke
Customer Service
Conversation Ratings
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