What’s Included
FAST RESPONSE
We’ll get back to you within two hours, if not sooner. It’s not instant gratification but it’s pretty close!
Screen Share
Need answers to complex questions, looking to resolve a problem, or try something new? Book a a screen share session to get the answers the you need
Help Center
Our FAQ section is extensive…and it’s always expanding. We’re confident that you will find what you need. If not, send us an email.
Detailed Answers
You have questions? We have specific answers, which often include screenshots and short videos.
Single Source of Contact
We provide dedicated customer service agents. They’re motivated to help AND you never get passed around like a hot potato.
Training
For new users, we deliver complimentary training sessions. We’ll even record the sessions so you can refresh your knowledge and skills at any time.
Find an Answer
Read support documentation and watch how-to videos in our knowledge base.
Ask a Question
To start a conversation with support, click the blue icon near the bottom right of the screen. Our response time to support inquiries is within two business hours from Monday to Friday: 9 a.m to 5 p.m.EST.
Schedule a call
Share your screen to troubleshoot complex issues.
Schedule a screen share session to speak with support.
During the session, you can choose not to share your screen.
How to join the call?
After your booking is completed, click the “Join Web conference” button from the confirmation email sent to you and follow the on-screen instructions.
We will not call you. You need to join the call via your computer audio (recommended) or use the dial in number.
Emergencies
In case of an emergency, please call 416-840-2300 (extension #2) between 9am and 8pm EST, Monday to Friday
What’s an emergency?
It’s when a published form is broken, you not able to access the Envoke interface, you have a security concern, or you are experiencing lead and/or data loss.
What’s not an emergency? Email message formatting issues, importing, consent status updates, etc. are not considered an emergency.